BILLING & INSURANCE

MAKING HOME CARE AFFORDABLE | BILLING MADE SIMPLE

Payment Terms
& Conditions

At Apexx Universal Care, we offer flexible billing options designed to meet your needs. Services are typically billed on a weekly or bi-weekly basis, depending on your care plan. Payment is due upon receipt of invoice unless otherwise arranged. We accept all major credit/debit cards, ACH transfers, and select insurance plans. A signed service agreement outlining the scope of services and cost is required prior to care. Missed visits or cancellations without 24-hour notice may incur a fee.

Stages Of Care
Pricing Adjustments

We understand that care needs can change over time. Our team works closely with clients and families to reassess care levels and adjust service plans accordingly. Whether transitioning from part-time support to full-time care or adding new services, pricing is adjusted based on hours, care type, and staffing requirements. You will always be informed of any changes in advance — transparency is our priority.

Financing Support
& Payment Plans

We believe that everyone deserves access to high-quality home care. That’s why we offer flexible payment options and financing plans for eligible clients. If insurance does not fully cover your care, we’re happy to discuss installment plans to fit your budget. Our billing specialists can guide you through your payment options and help determine what works best for your financial situation.

Billing & Insurance Options

Acceptance Insurance Providers

At Apexx Universal Care, we understand that navigating care costs can be overwhelming — that’s why we strive to make the process clear, flexible, and supportive. Whether you’re planning care for yourself or a loved one, we offer straightforward payment options and are actively expanding our accepted insurance programs.

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Currently Accepted Payment Options

We are pleased to offer the following payment methods for our non-medical home care services:
• Private Pay – Pay directly for services on a weekly or bi-weekly schedule
• Long-Term Care Insurance – We work with major providers like Genworth, Mutual of Omaha, Transamerica, and more
• Health Savings Accounts (HSA) / Flexible Spending Accounts (FSA) – Eligible clients may use HSA or FSA funds for care reimbursement
• Customized Payment Plans – Flexible installment options available for eligible families

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Insurance Programs – Coming Soon

We are in the process of becoming credentialed with multiple state and federal care programs so we can better serve our community. These include:
• Ohio Medicaid
• PASSPORT Medicaid Waiver
• MyCare Ohio Managed Care Plans
• Veterans Affairs (VA) Homemaker & Aid Programs

We will update this page as soon as enrollment is complete. If you would like to be notified when we begin accepting these programs, please contact our office.

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Need Help with Billing?

Our team is here to walk you through your options. Whether you’re paying out-of-pocket or exploring insurance coverage, we’re happy to assist you with verification, documentation, and budgeting.

Call us today to speak with our billing support team.

Let’s Work Together

Get in touch so we can start working together.